Everything you need for a new, fresh work space

Terms and Conditions

For further information on our terms and conditions please contact us.  The terms and conditions vary for our office refurbishment, office furniture, office supplies and embroidered workwear.

Below is a summary:

Terms and Conditions for Office Refurbishments and Furniture Installations

Offizone Ltd reserves the right to re-quote prior to commencement of any projects if the site has altered in any way since the time of the original quotation.

Asbestos and any other hazardous materials in ceiling voids etc are to be cleared or reported prior to the fitters’ arrival. Any action that will need to be taken will be quoted for separately.

If the order is cancelled once the goods have been ordered then the goods will be charged for in full. If the order can be cancelled with the manufacturer a handling charge will apply. This is usually in the region of 20% of the value of goods.

If the works to be carried out are cancelled within a 24 hour period prior to the works commencing, then the total value of the order will be charged in full.

If the works are postponed within a 48 hour period prior to the works commencing, the total value of the order will be charged in full plus any storage costs that are incurred. Additional labour charges will be incurred when the work takes place.

An hourly rate per man and any incurred expenses may be charged for any hold-ups where we can not make up the time, within the period of the project, due to no fault of Offizone Ltd. This includes lack of access to rooms, lack of direction/decision from the customer etc.

Any calls back after the agreed time slot will be charged for at the same hourly rate unless work has to be completed outside of normal working business hours i.e. 9-5pm Monday - Friday.

Any installation that requires special hire equipment (over 4.6mtrs) will be subject to an agreed excess labour charge plus the hire of the scaffolding at cost unless otherwise already agreed.

All installation prices are based upon one site visit, unless other terms have previously been agreed.

Fixed power outlets are to be provided by others unless otherwise stated.

Waste product packaging from goods not supplied by Offizone Ltd is solely the responsibility of the customer.

Offizone Ltd will remove all their own waste.

All products installed by Offizone Ltd will be guaranteed as per manufacturers’ warranties. Any defects in goods or works must be reported within 5 working days of completion of job. Faults reported after that period will be quoted for. This does not affect your statutory rights.

Payment is due as per quotation. Non payment of any invoice will render the whole account overdue and collectable.

Offizone Ltd reserves the right to charge interest on overdue amounts and an administration charge and/or put the account on hold until all overdue accounts are settled. The law entitles us to charge interest at the Bank of England base rate +8% on all overdue amounts.

All prices are subject to VAT.

A purchase order is to be provided if this quotation and its terms have been agreed and accepted.

The purchase order must include full contact and delivery details. This quotation will not be processed until written confirmation is received.

All drawings provided by Offizone Ltd remain the property of Offizone Ltd until the job is complete. Drawings are charged at a standard £150.00 + vat per job. This charge may be waived on receipt of official order.

An instruction to carry out works on your behalf is construed as acceptance of these terms and conditions unless separate terms have been agreed in writing prior to the start of any works.

Terms & Conditions of Stationery Credit Account

Credit Terms/ Invoices

Our credit terms are STRICTLY 30 DAYS FROM INVOICE DATE.

Invoices, unless otherwise requested, are raised on the last day of the month.

Failure to settle the account on time automatically suspends further supplies until the account is cleared.


If you have any queries regarding your account we would appreciate you discussing these with us immediately so that we can rectify any problems.

Credit Note

In all cases credit notes will be raised against any goods that have been invoiced—PLEASE DO NOT ALTER YOUR INVOICE. Credit notes will be sent at the month end with invoices.


Statements are attached to invoices and dispatched on the last day of the month.

Deliveries/ Collections

Deliveries are undertaken on the assumption that there is suitable free parking during normal business hours in close proximity to the delivery point and that the access is suitable for the goods being delivered.

There are no delivery charges on orders over £30.00 excluding vat.

All orders delivered under £50.00 excluding vat are subject to a delivery charge of £7.00

Goods may be collected free of charge with no minimum order value.


Shortages/Picking Errors/Damage to goods in transit must be notified within 24 hours of receipt of goods to the sales ledger department.

Returns Procedure/ Order Cancellation


Please call our sales ledger department quoting the delivery note number, reason for return, date and product code requiring collection.

Credit shall not be given for goods received damaged. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned, which shall be at the risk of the buyer until actual receipt of the goods to Offizone or to our supplier if the goods were sent direct. Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error or not wanted.

Goods correctly supplied from our own stock which are no longer required, are returnable by previous agreement only and will be subject to a handling charge of 25% and with a minimum of £5 excluding vat.

Ordered goods which are correctly supplied that are no longer required, are returnable only by agreement with our supplier and will be subject to their handling charge which will be passed on to you.

Under no circumstances can specials be cancelled or returned once ordered (Specials are products that are not featured in the catalogues or are bespoke).

All returned goods must be in their original packaging and in a resaleable condition as they were originally sent.


Goods are invoiced at the price ruling at the date of dispatch.  All prices are subject to change without notice although we will endeavour to maintain quoted prices for the duration of the quote.  However due to the volatile state of the electronic office market and the paper market these prices may change without notice.

Flat Pack & Installation

All goods which arrive flat- packed &/or require installation will be dispatched to you with the following options.

Delivery only – supplied on Offizone delivery van by the delivery driver with general stationery orders.

Delivered & installed – includes delivery, unwrapping, installation and removal of packaging. This will take place within 5 days of us receiving the goods and having arranged a suitable time that is convenient to both parties. This service is provided by our installation team. There will be a nominal charge of 10% of the order value with a minimum of £25 per site visit.

Goods remain the title of Offizone Ltd until payment is received in full.

The above does not affect your statutory rights. E & O E

Terms & Conditions Online Products

Product Information

All the items in this shop are brand new and purchased directly from the UK manufacturers or distributors and come with the appropriate guarantees and warranties. All our products are carefully checked before despatch to ensure they arrive with you in perfect condition.

How to pay

Our preferred method of payment is PayPal.

You can pay by cheque or Postal Order – allow 5 days for clearance – post to SOS Ltd. The Fairway, 137 Higher Hillgate, Stockport SK1 3HR.

Or by credit or debit card by ringing our offices Monday-Friday 9-5 on 0161 480 2010 and pressing 1 for sales – please state you are paying for an Internet purchase.

Shipping your purchase

Our Postage and Packaging charges apply include the cost of picking, packing, delivery invoice & proof of dispatch for all items or tracking where appropriate. Our items are dispatched Monday-Friday – excepting Bank Holidays - after cleared payment by post unless otherwise stated. We ship worldwide so please just email and ask for a price.

We will combine shipping costs on all items so please ask if this is required


All our items are checked prior to dispatch so that we know they are in perfect condition when they leave us – very occasionally goods may get damaged in transit – an exchange or credit will be given on receipt of returned goods.

Products that are ordered incorrectly may be returned within 7 days providing the item and packaging are in perfect condition – P&P charges are non-refundable.

This does not affect your statutory rights which are protected by the Distance Selling Regulations